FAQ
Orders
How do I place an order?
Browse our collection, select your preferred size and color, add the item to your cart, and proceed to checkout. Follow the payment steps to complete your purchase.
Can I change or cancel my order?
Orders can be changed or cancelled only before they are processed for shipping. Please contact our support team as soon as possible if you need to make changes.
How can I check my order status?
Once your order is confirmed, you’ll receive an email confirmation. After your order is shipped, we’ll send you a tracking number so you can monitor its delivery.
Shipping & Delivery
How long does shipping take?
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (where available)
- International Shipping: 7–21 business days
Delivery times may vary depending on your location.
Do you offer free shipping?
Yes. We occasionally offer free shipping promotions based on order value or special campaigns. Any applicable offers will be displayed during checkout.
Do you ship internationally?
Yes, we ship to many countries. Shipping costs and delivery times vary depending on the destination.
Payments
What payment methods do you accept?
We accept major credit and debit cards, UPI, net banking, digital wallets, and other secure payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways to protect your personal and financial information.
Products & Sizing
How do I choose the right size?
Each product includes a detailed size guide to help you find the best fit. If you’re between sizes, we generally recommend choosing the larger size for added comfort.
Will the color look exactly like the photos?
We strive to display product colors as accurately as possible. However, slight variations may occur due to lighting during photography and differences in screen settings.
Will an item be restocked if it’s sold out?
Popular items may be restocked depending on availability. You can subscribe to stock notifications on the product page if available.
Returns & Exchanges
What is your return policy?
Eligible items can usually be returned within 30 days of delivery, provided they are unused, unwashed, and in their original condition with tags attached.
Can I exchange an item for a different size?
Yes, exchanges are available for eligible items, subject to stock availability.
When will I receive my refund?
Refunds are typically processed within 5–10 business days after the returned item has been received and approved.
Account
Do I need an account to place an order?
No. You can shop as a guest. However, creating an account allows you to save your information, track orders, and view your order history.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and follow the instructions to reset your password.
Promotions & Gift Cards
Can I use more than one discount code?
Generally, only one promotional code can be applied per order unless otherwise stated.
Do you offer gift cards?
If gift cards are available, they can be purchased through our website and redeemed during checkout.
Customer Support
How can I contact customer support?
You can reach us through our contact form, email, phone, or live chat during our business hours.
What are your customer support hours?
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (excluding public holidays).
I received a damaged or incorrect item. What should I do?
Please contact us within 48 hours of delivery with your order number and photos of the item. We’ll work quickly to resolve the issue through a replacement, exchange, or refund.
Still Have Questions?
If you couldn’t find the answer you were looking for, we’re here to help. Contact our customer support team, and we’ll respond as quickly as possible to assist with your inquiry.