Shipping Info

Thank you for shopping with us. We aim to process and deliver your order as quickly and safely as possible. Please review the information below regarding our shipping process.

Order Processing

  1. Orders are processed within 1–3 business days after payment is confirmed.
  2. Orders placed on weekends or public holidays will be processed on the next business day.
  3. You will receive an email with your order confirmation and another email with tracking details once your order has been shipped.

Shipping Methods

We offer a range of shipping options depending on your location:

  1. Standard Shipping: Estimated delivery within 3–7 business days.
  2. Express Shipping: Estimated delivery within 1–3 business days (available in selected locations).
  3. International Shipping: Delivery typically takes 7–21 business days, depending on the destination and customs clearance.

Shipping Charges

Shipping costs are calculated at checkout based on:

  1. Delivery location
  2. Order weight and dimensions
  3. Selected shipping method

Promotional offers such as free shipping may be available during special campaigns.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment through the courier’s tracking portal.

Delivery Information

  1. Please ensure your shipping address is accurate and complete before placing your order.
  2. We are not responsible for delays caused by incorrect addresses, weather conditions, customs processing, or courier service disruptions.
  3. If a delivery attempt is unsuccessful, the courier may contact you or arrange another delivery attempt.

International Orders

For international shipments:

  1. Delivery times may vary based on the destination country.
  2. Customs duties, taxes, and import fees are the responsibility of the customer unless otherwise stated.
  3. Customs clearance procedures may cause additional delays beyond our estimated delivery timeframe.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit:

  1. Contact our customer support within 48 hours of receiving the package (or the expected delivery date for lost shipments).
  2. Please include your order number and photographs of any damaged items and packaging, where applicable.
  3. We will work with the shipping carrier to investigate and resolve the issue promptly.

Delivery Restrictions

Some products may have shipping restrictions based on local regulations or courier limitations. If your location is not serviceable, we will notify you and provide available alternatives.

Need Help?

If you have any questions about your shipment or delivery, please contact our customer support team. Include your order number in your message so we can assist you as quickly as possible.