Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with a simple and hassle-free returns and exchange process.

Return Eligibility

You may return eligible items within 30 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • The item is accompanied by the original proof of purchase or order confirmation.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene, safety, or customization reasons, the following items cannot be returned or exchanged unless they are defective or damaged:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items
  • Perishable goods
  • Intimate or hygiene-related products (where applicable)

How to Request a Return

To initiate a return:

  1. Contact our customer support team with your order number.
  2. Provide the reason for your return and, if applicable, photos of the item.
  3. Once your request is approved, you’ll receive return instructions.
  4. Securely pack the item and ship it using the recommended shipping method.

Please do not return products without prior authorization.

Exchanges

If you would like to exchange an item for a different size, color, or variant:

  • Submit an exchange request within the eligible return period.
  • Exchanges are subject to product availability.
  • If the requested item is unavailable, you may choose a refund or store credit (where applicable).

Refunds

Once your returned item is received and inspected:

  • You’ll be notified of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method.
  • Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery.
  • Include your order number along with clear photos of the item and packaging.
  • We will arrange a replacement, exchange, or full refund at no additional cost.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Cancellations

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled but may be eligible for return according to this policy.

Need Assistance?

If you have any questions about returns, exchanges, or refunds, our customer support team is happy to help. Please include your order number when contacting us so we can assist you more efficiently.